Peter Swimm

Bellevue, WA 98005 peterswimm@gmail.com

551-998-4000 www.linkedin.com/in/peterswimm/

Product Manager

Generative AI and Conversational AI veteran with over a decade of experience for early-stage startups and Fortune 100 companies, including Microsoft Corp. Expertise in driving customer adoption of state-of-the-art advancements, pilot programs, community building, and digital transformation. Passionate about building generative AI solutions and helping users across industries to develop sensible automation strategies to achieve key business goals and enhance efficacy. Drove growth of large Microsoft customer portfolios and influenced technical and strategic product roadmaps and designs from the ground up.

Areas of Expertise

Professional Experience

Microsoft, Bellevue, WA 01/2021 - present

Principal Product Manager, Copilot Studio

Generative and Conversational AI for the Contact Center and Enterprise, Democratizing Natural Language Understanding, Generative AI, and Conversation Behavior for Microsoft Copilot Studio.

· Delivered new functionality around customizing NLU models and support for authentication-powered RAG scenarios.

· Launched new product lines such as Microsoft Copilot for Service

· Product owner of release notes, documentation, community outreach, and best practices around design for the field and high-value customers.

· Operated as the voice of the product on customer consultations and escalations around poorly performing implementations of Copilot Agents

· Drove competitive analysis of other large SaaS AI platforms in the space and reported as part of roadmap planning

· Hosted community sessions for internal partners and the sales field to inform and unblock various scenario efforts across every conceivable vertical and industry.

LivePerson, Austin, TX 08/2019 – 01/2021

Conversation AI Engineer

SME for LivePerson’s Conversational Cloud Platform. Provided consulting support for clients and internal resources.

· Coached customer-led and internal projects on chatbot development, conversational design, NLU/NLP intent classification and tuning, and industry-wide best practices.

· Designed, authored, and led workshops to familiarize people with popular platform use cases and roadmap strategies.

· Reviewed and authored documentation and tutorials and developed reference conversational applications. Helped users of all backgrounds effectively utilize the platform.

· Served as a developer advocate, providing user feedback, identifying roadblocks to customer success, and communicating those back to product planning teams.

Walmart Technology, Austin, TX 11/2018 – 09/2019

Senior Conversational UX Lead

Consulted on internal Chatbot products for internal initiatives.

· Brought industry-standard Chatbot processes to internal projects and evaluated new technologies and vendors, including Microsoft Bot Framework, RASA, Google DialogFlow, and ServiceNow.

· Reviewed Natural Language processing training alongside the Data Science team, directing business stakeholders on areas to improve user interactions.

· Led an internal process to automate chatbot creation for non-technical business units.

Peter Swimm Page 2

Howdy (Microsoft acquisition), Austin, TX 05/2016 − 10/2018

Product Manager

· Oversaw construction of concrete product roadmaps for Botkit, an OSS chatbot framework, Howdy chatbot for Slack, and the Botkit Studio IDE. Executed customer usage analyses to design and develop custom applications. Handled content marketing and user documentation.

· Drove successful projects, including Botkit delivery to Microsoft Teams, Azure Bot Builder marketplace, Cisco Webex Teams, and launch partnership with Amazon.Bot Domain service. Curated Talkabot Conference and subsequent meetups.

· Developed and administered consultation projects with Amazon, Microsoft, Slack, Cisco, IBM Watson, The Grammys, and other partners, including customized application development and platform integration.

· Launched day-one support for popular work chat providers’ APIs, including Slack, Cisco Webex, Microsoft Teams, and Rocket. chat

· Microsoft acquired the project, and it now serves as part of the Microsoft Bot Framework.

Additional Experience

Reloaded Technologies, Inc., New York, NY

Product Manager

Supported the acquisition of Pando Networks by migrating clients to a new technology platform and ensuring service delivery consistency and quality based on existing SLAs. Closed out and discontinued several Pando service offerings.

· Transitioned a portfolio of 70+ software titles from Pando Networks technology to a new technology built to support these contracts post-Microsoft acquisition.

· Managed the launch and implementation of Volvo Global in-car integration.

Pando Networks (Microsoft acquisition), New York, NY

Account Operations Manager

Customer Support Agent

Maintained relationships with developer contacts in client organizations to escalate and manage Top-tier partner support issues and feature prioritization requests.

· Supported the organization’s growth and development from a consumer application to a complete SAS product implantation of the Pando platform for large software publishers, including Riot Games, NBC Interactive, Nexon, Microsoft, and Avid.

· Managed accounts by building and testing download applications, using proprietary technology, and consistently monitoring millions of installs within the network.

· Authored and maintained all customer verticals’ support documentation.

Education and Professional Development

Training and Certifications

Rasa Designer Certification

Other

· Curated events include the Blip Festival and Pulsewave monthly music series.