Peter Swimm

Austin, TX 78757 jobs@peterswimm.com • 551.998.4000 linkedin.com/in/peterswimm/

Conversational AI veteran with a passion for early-stage startups, pilot programs, community building, and digital transformation. Peter loves doing stuff like:

▪ Helping users of all backgrounds develop sensible automation strategies that leverage technology and team strengths to achieve key business goals.

▪ Authoring comprehensive project management plans with an eye on completing projects successfully within the required time and budget constraints.

▪ Assisting people and organizations from ground-up in designing products and developing effective product roadmaps.

▪ Developing and strengthening partnerships with community members, clients, teammates, and executive stakeholders.

Professional Experience

LivePerson, Austin, TX

Conversation AI Engineer, 08/19 − Present

Subject matter expert on the LivePerson’s Conversational Cloud Platform. Consulting clients and internal resources by:

• Coaching customer-led and internal projects on chatbot development, conversational design, NLU/NLP intent classification and tuning, and industry-wide best practices.

• Design, author, and lead workshops that help people familiarize themselves with popular platform use cases and roadmap strategies.

• Review and author documentation, tutorials, and develop reference conversational applications to help users of all backgrounds effectively utilize the platform.

• Act as developer advocate to provide user feedback and identify roadblocks to customer success back to LivePerson product planning teams.

Walmart Technology, Austin, TX

Senior Conversational UX Lead, 11/18 - 09/19

Consulted on internal Chatbot products for Walmart internal Chatbot initiatives

• Brought industry-standard Chatbot processes to internal Walmart projects and evaluated new technologies and vendors such as the Microsoft Bot Framework, RASA, Google DialogFlow, ServiceNow, and more.

• Reviewed Natural Language processing training along with the Data Science team to direct business stakeholders on areas to improve in user interactions.

• Lead an internal process to automate the chatbot creation process for non-technical business units.

HOWDY, Austin, TX

Product Manager, 05/16 − 10/18 | Acquired by Microsoft

Oversee construction of concrete product roadmaps for company products: Botkit, an OSS chatbot framework, the Howdy chatbot for Slack, and the Studio IDE. Execute customer usage analyses to design and develop custom applications, in addition to content marketing and user documentation.

• Successful projects include Botkit delivery to Microsoft Teams, the Azure Bot Builder marketplace, Cisco Webex Teams, launch partnership with the Amazon.Bot Domain service, and curation of the Talkabot Conference and subsequent meetups.

• Developed and administered consultation projects including customized application development and platform integration with Amazon, Microsoft, Slack, Cisco, IBM Watson, The Grammys, and other partners.

RELOADED TECHNOLOGIES, INC., New York, NY

Account Operations Manager, 05/12 − 04/16

Supported company acquisition of Pando Networks by migrating the majority of Pando clients to a new technology platform and ensuring consistency and quality of service delivery based on existing service level agreements while closing out and discontinuing several of Pando’s offered services.

• We transitioned a portfolio of 70+ software titles from the Pando Networks technology to a new technology built to support these contracts post-Microsoft acquisition of Pando.

• Managed launch and implementation of Volvo Global in-car integration.

PANDO NETWORKS, New York, NY Acquired by Microsoft

Account Operations Manager, 09/06 − 05/12

Beginning as a Customer Support agent, supported the organization’s growth and development from consumer application to full SAS product implantation of Pando platform for large software publishers, including Riot Games, NBC Interactive, Nexon, Microsoft, and Avid. Managed accounts by building and testing download applications using proprietary technology and consistently monitoring the millions of installs within the network.

• Successfully maintained relationships with developer contacts in client organizations to escalate and manage top-tier partners’ support issues and feature prioritization requests.

• Authored and maintained all customer verticals’ support documentation.

Miscellaneous Notes

Curated events such as the Blip Festival, Pulsewave Monthly Music series, Blogging, Rasa Designer Certification, Enjoys and creates electronic music, Experience with languages and formats such a JavaScript, Python, Markdown, and technologies like Github, JIRA, API, and Cloud architectures, NLU training and tuning, Agile, Lean Canvas, nice guy.